Product Support

MPA Tools support for fast configuration and clean troubleshooting

Get help with installation, activation, firewall requirements, Graph authentication, Intune, ConfigMgr, SCCM, database options, workgroup scenarios, and shared-server use.

Contact Support Installation Trial

Support topics administrators usually need first

MPA Tools is designed to self-configure where it can, but support is available when your environment needs a more specific setup path.

Trial and license activation

Validate internet access, activation state, license key behavior, transfers, and shared-host activation.

Graph and tenant connection

Confirm Azure application registration, delegated access, Intune visibility, and Entra ID connection requirements.

ConfigMgr and SCCM setup

Review management point detection, client presence, collections, inventory access, and SCCM configuration assumptions.

Remote endpoint access

Check firewall rules, remote protocols, admin context, workgroup behavior, and running the application as a different user.

Database and hosted options

Use MPA Tools without a database to start, or configure hosted and database-backed options when your operating model needs them.

Issue evidence

Include version, license or trial ID, data source, action details, and relevant error text so support can move faster.

Support starts with better evidence

The fastest support conversations include the data source, endpoint state, logs, and exact workflow the administrator was trying to complete.

Show the failing workflow

Identify whether the issue is installation, activation, Intune, ConfigMgr, remote endpoint access, or AI-assisted troubleshooting.

Include the management context

Tell support whether the endpoint is Intune-managed, ConfigMgr-managed, domain joined, Entra joined, co-managed, or workgroup.

Bring logs and state together

The more concrete evidence the request includes, the faster the product team can reproduce the behavior and recommend the next step.

MPA Tools time to get logs graphic from the production MPA Tools page

Faster log collection

Log evidence matters

Support can move faster when requests include the logs, endpoint state, action, and management source behind the issue.

MPA Tools AI example from the production MPA Tools page

AI context can help triage

When AI-assisted troubleshooting is involved, include the prompt, response context, and endpoint evidence used for the investigation.

IT administrator visual from the production MPA Tools page

Administrator workflow details help reproduce issues

Share where the administrator ran MPA Tools, which credentials were used, and whether the workflow targeted Intune, ConfigMgr, or direct endpoint access.

How to get a useful support answer faster

The best support requests include the exact workflow, environment source, and activation context so the product team can reproduce the question quickly.

Step 1
Identify the workflow
Tell us whether the issue is installation, activation, Intune, ConfigMgr, remote access, database configuration, or a specific action.
Step 2
Add environment context
Include whether the endpoint is domain joined, Entra joined, co-managed, workgroup, server, workstation, kiosk, or shared host.
Step 3
Share license or trial details
Add the license key or trial ID when available so activation and entitlement questions can be checked quickly.
Step 4
Submit the request
Use the support form and include error text, screenshots, or exact steps where possible.

FAQ

Support and configuration questions

What configuration topics does support cover?

Support can help with trial or license activation, firewall requirements, Graph and tenant connection, Active Directory, ConfigMgr, SCCM, Intune, database options, workgroup scenarios, and shared-server use.

Does MPA Tools host its own HTTP API?

MPA Tools is primarily an administrator application and not a required backend service. If your team needs an integration pattern, contact support so the product team can confirm the best supported path.

What should I include in a support request?

Include your license key or trial ID when available, the MPA Tools version, the data source involved, the action you were trying to run, and any relevant error or connectivity details.