Terms of Service
1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the website, products, and services provided by Veles Software LTD ("Veles Software," "Company," "we," "our," or "us"), together with its affiliate Veles IT Solutions LLC.
By accessing our website or using our services, you agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company or organization, you represent that you have authority to bind that entity.
If you do not agree to these Terms, you must not use our website or services.
2. Services Provided
Veles Software LTD provides:
- Software products and SaaS tools
- Product support, implementation assistance, and related professional services
- Software products including Operational Intelligence, MPA Tools, and related solutions
- AI-driven operational intelligence tools
Certain services may be governed by separate written agreements, master service agreements, statements of work, subscription agreements, or Data Processing Addenda. In the event of a conflict, those signed agreements control.
3. Eligibility
Our services are intended for business and professional use.
You must be at least 18 years old and legally capable of entering into binding agreements to use our services.
4. Use of Website
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to systems or networks
- Interfere with the operation or security of the website
- Introduce malware or malicious code
- Scrape, copy, or reproduce content without permission
We reserve the right to restrict or terminate access for misuse.
5. SaaS and Software Use
Access to our software products may require a paid subscription or written agreement.
Unless otherwise agreed in writing:
- You are granted a limited, non-exclusive, non-transferable license to use the software for internal business purposes
- You may not reverse engineer, decompile, or attempt to extract source code
- You may not resell, sublicense, or distribute the software without written permission
Operational Intelligence and related tools provide analytical and evidence-backed insight based on authorized tenant data. These systems are designed as read-only and do not execute changes or modify configurations.
Customers remain responsible for reviewing insights and making independent operational decisions.
Our software does not provide legal, financial, or regulatory advice.
AI-enabled features may produce incomplete, outdated, or inaccurate outputs. You are responsible for reviewing and validating outputs before relying on them or taking action.
Unless expressly stated in a customer agreement, customer tenant data is not used to train public or general-purpose AI models.
Beta, preview, trial, or evaluation features, if offered, are provided for evaluation only, may be changed or discontinued at any time, and may be subject to additional terms.
6. Intellectual Property
All content, software, branding, logos, documentation, and materials provided by Veles Software LTD or Veles IT Solutions LLC are the intellectual property of the applicable company unless otherwise stated.
No rights are granted except as expressly stated in these Terms or in a written agreement.
Unauthorized use of our intellectual property is prohibited.
7. Fees and Payment
Where applicable, fees for consulting or software subscriptions are governed by separate agreements, proposals, or order forms.
Failure to pay fees when due may result in suspension or termination of services.
Unless an applicable order form states otherwise, subscription fees are billed in advance for the applicable subscription term.
Renewals, cancellations, refunds, taxes, and payment processor terms are governed by the applicable order form, subscription checkout, invoice, or written agreement.
Except as expressly stated in writing or required by law, fees are non-refundable and cancellation does not relieve you of amounts already due.
8. Confidentiality
Each party agrees to protect confidential information disclosed in connection with services.
Confidential information does not include information that:
- Is publicly available
- Was lawfully known prior to disclosure
- Is independently developed without reference to confidential information
- Is required to be disclosed by law
Detailed confidentiality obligations may be governed by separate agreements.
9. Data Protection and Security
Where we process personal information, customer tenant data, or other customer-controlled data, that processing is governed by the Privacy Policy, applicable customer agreements, and any Data Processing Addendum.
You are responsible for obtaining and maintaining all rights, notices, consents, permissions, and lawful bases required to connect data sources to the software or submit data to the services.
We may use service providers and subprocessors for hosting, cloud infrastructure, security, support, analytics, communications, and product operations, and we require appropriate safeguards for personal information they process on our behalf.
If we confirm a security incident involving personal information we process on your behalf, we will investigate and provide notices as required by applicable law or written agreement.
10. Disclaimers
All website content and services are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, Veles Software disclaims all warranties, express or implied, including but not limited to:
- Implied warranties of merchantability
- Fitness for a particular purpose
- Non-infringement
- Uninterrupted or error-free operation
We do not guarantee that software insights or recommendations will prevent incidents, eliminate risk, or ensure regulatory compliance.
11. Limitation of Liability
To the maximum extent permitted by law:
Veles Software shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits or revenue
- Business interruption
- Loss of data
- Loss of goodwill
Our total aggregate liability arising out of or relating to the website or services shall not exceed the total fees paid to us for the specific service giving rise to the claim during the twelve months preceding the event.
Some jurisdictions may not allow certain limitations. In such cases, liability will be limited to the fullest extent permitted by law.
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, willful misconduct, or gross negligence.
Separate written agreements, order forms, or Data Processing Addenda may state different liability caps, exclusions, or remedies, and those written terms control for the covered services.
12. Indemnification
You agree to indemnify and hold harmless Veles Software, its officers, employees, and affiliates from claims arising out of:
- Your misuse of the website or services
- Your violation of these Terms
- Your violation of applicable laws
13. Termination
We may suspend or terminate access to the website or services:
- For violation of these Terms
- For non-payment
- For security concerns
- Where required by law
Termination does not relieve outstanding payment obligations.
14. Compliance With Laws
You agree to use our services in compliance with all applicable laws and regulations, including export control laws and data protection laws.
15. Changes to Terms
We may modify these Terms periodically.
Updated Terms will be posted on this page with a revised effective date.
Continued use of the website or services after changes constitutes acceptance of the updated Terms.
16. Dispute Resolution; Class and Jury Waiver
Before filing a claim, each party will attempt in good faith to resolve the dispute by providing written notice and allowing a reasonable opportunity to respond, unless emergency injunctive relief is needed.
To the fullest extent permitted by law, disputes must be brought only on an individual basis and not as a plaintiff or class member in any class action, collective, consolidated, or representative proceeding.
To the fullest extent permitted by law, each party waives any right to a jury trial for disputes arising out of or relating to these Terms or the services.
17. Governing Law and Jurisdiction
These Terms shall be governed by the laws of the State of Florida, United States, without regard to conflict of law principles.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state or federal courts located in Florida.
18. Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
19. Contact Information
For any questions or communications regarding these Terms, the contact details are:
Veles Software LTD
Affiliate: Veles IT Solutions LLC
Email: info@velessoftware.com
Phone: +1 403 879 5563