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Oviera · Your AI IT Operator

Meet the AI Operator at the center of your IT.

A report for your manager. An answer for your colleague. A way forward for your IT team.

Oviera brings you Operator: one AI contact for day-to-day IT, by chat or voice. It brings together current information, organizational knowledge and specialist agents to help people get answers and get work moving.

Request an Oviera walkthroughWhat would you ask?
  • Talk by chat or voice
  • Ask about your environment
  • Bring its history into the conversation
  • Get help or reach the right team

You know the person everyone asks about IT?

They know the systems, remember the changes and know where to look. Oviera brings that kind of help into everyday conversations.

Workflow Diagram (Windows 11 Color)

Know-how

"Who knows how this works?"

The process exists, but finding the right document or person becomes a task of its own.

System Report (Windows 11 Color)

History

"What changed since it worked?"

The current configuration shows one part of the story. Understanding the earlier setup can change the investigation.

Cloud Backup Restore (Windows 11 Color)

Support

"Is it just me?"

A user reports an access issue. The next step depends on whether it is an individual problem, a known issue or a wider incident.

Monday morning. Four questions. One Operator.

Ask in your own words. Operator coordinates the information and help behind the conversation.

An IT manager asks for a report. Operator requests the relevant permitted information for that period and brings it back to the conversation.

IT assistant conversation interface

Operator: the conversation and coordination

Operator listens, reasons about the request and asks the agents that can reach the relevant systems. People keep talking to Operator as it brings the findings together.

Keeper: the knowledge and history

Keeper maintains how the environment was configured and where configurations are stored. It can ask operators to refresh information or retrieve recent policy changes.

Infrastructure reporting dashboard
Operator connects through device, infrastructure and ticketing agents to Intune, servers and workstations, and the ticketing system.

Specialist agents: information and capabilities

These agents reach the systems Operator cannot query directly. They return current information and can provide task capabilities within the agreed implementation.

The same conversation can draw on different parts of IT.

Operator connects the information and capabilities needed for the request, while respecting the person’s access.

Servers and workstations

The infrastructure your support team manages and the current information relevant to a request.

Devices and compliance

Device state and configuration retrieved through the agents that can access the management systems.

Tickets and service desk

Known incidents, similar reports, previous resolutions and a route to human support.

Processes and documentation

Organizational knowledge such as onboarding procedures and established ways of working.

Configuration history

Keeper’s maintained view of how things were configured before, alongside refreshed knowledge.

Tools and task execution

Capabilities for carrying out authorized work, with the necessary checks and human involvement.

Connections, supported actions and access rules are defined and validated for each implementation.

You ask. Operator brings IT together.

Stay in one conversation while Operator coordinates the systems, knowledge and help behind the answer.

  1. 01

    Tell Operator what you need

    Ask for a report, describe an issue or get help with an IT task. Use chat or voice.

  2. 02

    Reach the right systems

    Operator asks specialist agents to retrieve the information your request needs.

  3. 03

    Connect the dots

    Keeper adds configuration history and organizational knowledge to help explain what the agents find.

  4. 04

    Move the work forward

    Operator brings back an answer, coordinates a supported task or connects you to the service desk.

Your organization has its own IT story.

Oviera is introduced through Veles Software and deployed through a tailored implementation with Veles IT Solutions. The work connects the systems, knowledge and responsibilities that matter in your environment. MPA Tools users can explore the approach through the same server and workstation work they handle every day.

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FAQ

Questions about Oviera

What is Oviera?

Oviera is an AI IT operations solution built around Operator: a central conversation point for everyday IT questions, reporting, support and work. Operator coordinates specialist agents and draws on knowledge maintained by Keeper.

Who can use Operator?

IT professionals, IT managers and non-IT users can talk to Operator through chat or voice. Information and assistance are governed by each person’s role and access.

What does Keeper do?

Keeper maintains organizational knowledge, including how the environment was configured and where configurations are stored. It can request refreshes and recent changes. Operator can ask Keeper about the past while asking specialist agents for the current state.

Does Operator query every system itself?

No. Operator asks agents with access to the relevant systems to retrieve information. It reasons about their findings alongside Keeper’s knowledge and decides what to ask or do next.

What happens when a user needs more help?

Operator checks for known or widespread issues and previous resolutions, then helps the user or connects them to the IT service desk. Supported tasks and the service-desk handoff are configured for your organization.

Is Oviera ready for production deployment?

Yes. Oviera is available for production deployment through a tailored implementation. Start with a walkthrough to discuss your environment, integrations and rollout.

How does this relate to MPA Tools and Veles IT Solutions?

MPA Tools serves the infrastructure teams supporting servers and workstations. Veles Software introduces Oviera to that audience; Veles IT Solutions provides the tailored assessment, integration and implementation work. They are separate offerings.

What would you ask your AI IT Operator?

Bring a question from your working day. See Oviera in a walkthrough and explore how to put Operator to work in your organization.

Request an Oviera walkthroughExplore MPA Tools

Your implementation scope and integrations are agreed separately.