Designed to help your users Save you Time and Money
You’re heavily invested in supporting your Users AND we’re heavily invested in providing you Applications, Tools, and Utilities tools that help reduce those costly Level One Tickets and keep your workstations:
And free of those simple, yet time-consuming issues
HOW IT WORKS
My Workstation is a containerized Universal Windows Platform application, which does not require any additional configuration or packaging, it can be installed directly from the MS Store or deployed via software such as Intune or SCCM.
My Workstation uses Windows internal scheduler to monitor workstation components with or without the user present. The majority of the workloads are run in the background as the application actively monitors security components, system disk space, windows changes, hardware components. When a workstation experiences a crash, My Workstation will notify the user about the recent crash and will provide information on what caused the crash. Information you Service/Help desk will use to understand what is happening with YOUR workstations.
My Workstation utilizes intelligent models to help maintain a healthy and secure device. This application provides significant financial benefits by saving money on costly support calls.
Quick access to workstation information
Accessing simple information such as a computer name is not very intuitive for a user, and when the Service/Help desk asks them for this information there is nothing faster than My Workstation. The application provides this and other much-needed information and even has the workstation name displayed in the live tile.
Regular restart notifications
Studies shows that 40% of Service/Help desk tickets are resolved by a simple reboot.
By gently, but persistently notifying a user to fully restart a computer on a regular basis My Workstation will help dramatically reduce the number of reboot and resolve calls.
Alerting the end-user when a workstation needs attention
In the modern, mobile workforce, YOU don’t get maintenance windows on client machines. And often there is no monitoring of the workstations.
My Workstation monitors workstation components such as disk space and alerts end-users when action needs to be taken.
Fully customizable application
My Workstation is highly customizable and can be controlled by modifying the registry.
For example, if you only want end-users to see the Computer name, Serial number, and restart information, but do not want end-users to view Protection status or the Power Plan, all that can be customized.
Windows requires a restart
Whenever you install software, patches, or make configuration changes, it’s common for Windows to need a reboot. When the reboot is pending, installation of other applications or updates or even OS configurations may not apply, until users fully restart the computer. It is not intuitive for users if they need to restart a computer after they made a change.
My Workstation notifies the end-user if there is a restart pending for the Operating System and also provides a quick reason as to what component is asking for a restart.
Full device status in a live tile
My Workstation is designed to get an end-user’s attention if something is not right.
By leveraging, Windows Live Tile and providing timely Toast notification, My Workstation is always there to help end-users see if their workstations are running smoothly or they need attention.
LET’S FACE FACTS – WORKSTATIONS ARE GOING TO CRASH…
It’s just going to happen…
And this means YOUR end-users will call your already busy Service/Help desk. Our research shows that Level one calls typically cost $32.00 per call. Yep, that’s right $32.00 for an issue solved by a simple reboot.
So in an environment where your Service/Help desk is averaging 3000 calls a month, it’s costing YOU $96,000.00.
And that’s just one month. Let’s do the math and see what that costs over 12 months… in fact, let’s not.
Now, we all know that a simple reboot resolves these issues but did you know that industry research indicates that reboot and resolve tickets make up about 40% of your Service/Help desk calls.
Surely there’s a more cost-effective method to deal with these, simple to resolve Level One tickets, right? There is, My Workstation empowers YOUR end-user to reboot the device in advance of a crash rather than have them call after the fact? Saving YOU $38400.00 per month!
We get that this is a simple fix, but your end-user doesn’t know that, and getting their workstation back and working is a PRIORITY.
THE ANSWER IS MY WORKSTATION
My Workstation is an easy-to-install tool, that monitors and notifies the end-user about workstation health, enabling them to take simple actions which PREVENT many Level One support calls. Designed by System Administrators, My Workstation is designed to ensure that YOUR already busy Service/Help Desk is focused on more challenging issues rather than crashes, reboots, low disk space, etc…
Users for the most part not paying attention to their workstations, and with the growing mobile workforce, the majority of users just close the lid of their laptop when they are done working or may not even do that and keep it running for days and sometimes hundreds of days.
Nowadays it is absolutely important to notify users about OS needed a restart or an update or if the disk running out of space.
Live Tile Updates
In the modern device management world, we are not naming computers as we used to, we also steering toward Autopilot/ at home provisioning of any type of device. With that, we don’t rely on the users to remember their computer name or even look it up on the sticker that we don’t attach anymore.
My Workstation is the only app that adds the Computer name and the health status to a Live Tile for users to quickly look it up, without even opening the application.
Everything you need to quickly find information about the status of your workstation.
The fastest way for users to look up simple things like a Workstation Name, serial number, and much more.
It’s time to stop using BGInfo and start using a modern application that will provide you with all the necessary information and will notify you if something needs attention.
Used Loved Trusted by companies around the world!
"Great small app that has proven to be most helpful!"
– Ali S